Account Management

Your Internal NetQoS Customer Advocate

At NetQoS, our relationship with the customer doesn’t end after our products are installed—that’s when the relationship begins.  As part of our NetQoS ClientConnetion maintenance program, you are assigned a dedicated account manager who acts as your NetQoS primary point of contact and customer advocate.

The NetQoS account managers are non-commissioned and focus on communicating with each customer on a regular basis to ensure customers are getting the value they need from our products. Our account managers serve as your advocate to:

  • Review how well NetQoS products and services are meeting your needs and delivering value
  • Provide training and best practices through Webinars and regional workshops
  • Act as your primary point person, helping route any issue or concern through NetQoS
  • Answer questions on the products
  • Invite you to NetQoS customer events and training opportunities
  • Notify you of new product releases and patches for download
  • Gather your input and ideas for new product capabilities and support services
  • Provide information about significant developments at NetQoS

The NetQoS account management team continues to provide a Performance-first customer service experience. In an independent study conducted by First Market Research, eight in ten customers give excellent ratings, with the remainder giving “good” ratings, to NetQoS employees for their competency, responsiveness, and accessibility.

Contact us for more information.