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NetQoS Unified Communications Monitor

VoIP and Video Quality of Experience Monitoring with NetQoS Unified Communications Monitor

More than any other application suite, unified communications requires an optimal quality of experience. The combination of NetQoS Unified Communications Monitor and the NetQoS Performance Center helps you ensure both quality of experience and network quality of service.

The introduction of unified communications and VoIP presents specific challenges that can only be addressed with network-centric performance management products. Existing management products lack the metrics specific to managing unified communications services or only monitor a specific component of unified communications, such as VoIP.

NetQoS Unified Communications Monitor, the network-based voice and video monitoring module of the NetQoS Performance Center, tracks the quality of end-user experience, provides alerts on performance problems, and isolates performance issues to speed troubleshooting and MTTR. Unified Communications Monitor is integrated with the NetQoS Performance Center, so you can monitor unified communications quality of experience while managing network quality of service from a single, Web-based console.

With Unified Communications Monitor you can assess the performance of your Cisco Unified Communications Manager or Microsoft Office Communications Server (OCS) platforms by tracking, evaluating, and reporting on key metrics without deploying server agents or client-side probes. Within a single report, NetQoS Unified Communications Monitor displays call and video quality measurements against a baseline threshold for any network segment.

 

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NetQoS Unified Communications Monitor provides VoIP and video quality detail for any location on the network

 

How will NetQoS Unified Communications Monitor Help You?

1. Ensure Unified Communications Quality of Experience

  • Report on metrics associated with delivering unified communications such as jitter, latency, packet loss, and frame loss
  • Provide both call quality and call setup metrics, such as Mean Opinion Score (MOS), jitter buffer loss, call setup failures, and delay to dial tone
  • Provide video quality metrics such as frozen video minutes, frame loss, and latency

2. Solve Unified Communications Problems Faster

  • Customize alerts and thresholds according to your needs to help pinpoint specific unified communications performance issues on the network
  • Assign performance thresholds to specific pairs of network locations, pairs of gateways, or pairs of locations and gateways
  • Drill down to individual network locations or gateways to quickly identify unified communications performance problems on your network

3. Evaluate Call Activity and Plan For Updates

  • View capacity across the entire enterprise or for a specific location or gateway to determine busy-hour call attempts and busy-hour call completions on the network
  • Provide a view of the effects of call volume on call performance and help track trends in call setup failure rates

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