NetQoS SuperAgent^®

NetQoS SuperAgent Features

Here are a few ways NetQoS SuperAgent enables organizations to take a performance-first approach to network management.

Troubleshooting Problems

When performance problems arise on the network, how do you find their source? How do you determine which team to deploy for a quick solution? SuperAgent helps resolve network performance problems in minutes, by breaking down response time into its network, server, and application components. SuperAgent localizes the problem so you can put the right resource on the case. Based on the type of problem detected, it automatically launches an Investigation, gathering key measurements to pinpoint the cause—while the problem is still occurring. SuperAgent helps you get quick results by eliminating the finger-pointing.

Operations Management

SuperAgent monitors all user transactions from all locations in your network, 24 x 7. It analyzes these transactions and monitors the quality of service provided by the IT infrastructure from the end-user’s perspective. Automated alarms let you know when performance problems arise and can even be integrated with your fault management console. This extraordinary visibility into the end-user experience helps you manage your IT infrastructure from the most important perspective: how well it is supporting your business.

Change Management

Your IT environment is constantly changing. SuperAgent helps you measure the impact of changes to your infrastructure on application performance. Our customers use SuperAgent to measure the impact of projects such as network link upgrades, server consolidations and application version updates. When you have solid data to quantify expected performance before and after you make changes, you can more effectively evaluate your options and make better decisions.

Service Level Management

Many IT organizations are formalizing service level agreements (SLAs) with the business units they support. Because it measures all user transactions, SuperAgent provides the most effective platform for monitoring service levels. Alarms can notify you when performance deteriorates—helping you guarantee the performance levels you have promised to deliver. SuperAgent's passive monitoring adds no additional load to the network or application servers, meaning you don’t have to waste bandwidth or processing power just to measure application transactions. SuperAgent is the most efficient, cost-effective way to monitor application service levels in your organization.

Website Management

SuperAgent's server-side installation makes it an ideal solution for monitoring the performance of your Website. Tracking the performance of individual servers, pinpointing the source of problems between application tiers, and quantifying differing service levels from ISPs helps you understand not only how your site is operating, but also how it is performing from the perspective of a site visitor. In addition, SuperAgent’s URL analysis allows you to track the page load time for both static and dynamic Website content. By giving you a deeper understanding of your Website’s performance, SuperAgent allows you to identify problem areas and provide a better experience for visitors.

NetQoS SuperAgent®