Request a demo

Healthcare

Healthcare organizations face unique and growing challenges when it comes to managing the complex networks that deliver bandwidth-intensive applications such as Electronic Medical Records (EMR) and Picture Archiving and Communications Systems (PACS). Amid privacy, regulatory and security concerns, healthcare IT professionals must ensure applications are performing optimally while keeping a tight rein on costs.

NetQoS enables healthcare professionals to put performance first by providing end-to-end performance, network traffic flow, and device performance visibility to help optimize the delivery of highly sensitive, bandwidth-intensive healthcare applications over wide area networks and ensure their network infrastructure is operating at peak efficiency.

NetQoS provides a single web-based portal—the NetQoS Performance Center—that gives healthcare IT professionals the global network infrastructure visibility they need to resolve performance issues, troubleshoot infrastructure problems, perform capacity planning, plan for and validate the effects of change, and track Service Level Agreements (SLAs). NetQoS products install in hours, are non-intrusive, and deliver immediate value, empowering healthcare organizations to:

  • Gain complete visibility across complex, distributed networks without the maintenance and cost of probes
  • Provide consistent application service delivery across hospitals, branches, and offices while ensuring compliance with HIPAA regulations
  • Reduce MTTR for problems affecting end-user application performance
  • Create role-specific views for different individuals to help them work and collaborate more efficiently
  • Pinpoint and identify unauthorized activity on sensitive networks
  • Avoid unnecessary WAN costs with effective capacity planning
  • Mitigate the risk from planned change, such as a VoIP rollout, server or data center consolidation, or the transition to more efficient and secure healthcare information systems

NetQoS takes the guesswork out of network performance management, providing role-based information to help improve end-user service, optimize the infrastructure, understand the impact of change, and contain costs. NetQoS has delivered network performance management products and services for many of the world’s leading healthcare organizations.

Customer Perspective:
“For the first time, we have a baseline from which to judge our network and application performance and ensure we are delivering optimum service to our end users.”

Customer Background
Community Medical Centers is a California-based health system with 6200 employees in 13 healthcare facilities.  They wanted to know more about the traffic traversing their network and also be able to quickly troubleshoot application slow-downs.

Challenge
“Our network is like a freeway system: We knew there was a lot of traffic, but until NetQoS, we couldn’t see whether there were big semis or fast, fuel-efficient BMWs or whether it was rush hour or a slow traffic period, or what was causing traffic delays.” In addition, when troubleshooting application slowness, Community’s network team used to spend hours determining whether the cause was the application servers, the client, or the network infrastructure.

Solution
Community has deployed the following NetQoS Performance Center modules: SuperAgent for application response time monitoring, and ReporterAnalyzer for network traffic analysis.

Result
Using the NetQoS Performance Center, Community Medical Centers can now determine at a glance where the problem lies. This enables them to implement solutions faster – whether this means upgrading server or client hardware or even re-engineering traffic flow – and then quickly verify these solutions are working using the NetQoS Performance Center’s SuperAgent and ReporterAnalyzer modules.

Request a demo of the NetQoS Performance Center.