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Operations

The IT infrastructure is more than just “the network”. But when there’s a problem, the first inevitable accusation is that “the network is slow, ” leaving the Network Operations team challenged with determining the real cause of performance problems.  Under the pressure of problems impacting the ability of end users to stay productive, operations personnel are often rooting through insufficient data trying to determine who is affected and figure out if the problem was actually caused by the network, the application, or a server. Mean time to repair (MTTR) is the critical operational metric and without access to the right type of data, too much of it is spent on simply identifying the problem.

The NetQoS Performance Center provides at-a-glance insight into the most comprehensive collection of network performance data available. No single source of data is sufficient to manage today’s complex environments, provide global visibility into the performance of applications or alert when network components, links or servers require attention.

The NetQoS Performance Center helps you:

Streamline troubleshooting. Having access to a wide breadth of performance information including end-to-end application response times, packets, network traffic data, voice and video quality of service metrics, and infrastructure device status is only the start. Visualization of this information allows operations groups to analyze network performance data from intelligent, application-oriented dashboards. Combining this with workflows and drill-in capabilities from high-level maps all the way into packet-level detail allows for easy determination of where the problem resides – network, server, or application – and which group is responsible for the resolution.  Troubleshooting doesn’t have to start over when a new group steps in. NetQoS page views can be emailed to colleagues or included in trouble tickets so details from diagnostics like automatically launched investigations continue seamlessly through the process.

Prioritize problems. From a single, fully customizable, Web-based management console, network operators can access top-down views of all applications – data, video, and voice for the entire network structure. Views include performance maps that visually depict where problems exist and which users are impacted across the global enterprise, and application dashboards that illustrate where application delivery bottlenecks exist.

Become more proactive. A move beyond fault management into performance management allows operational groups to get ahead of problems. Through automatically established baselines across all performance metrics, teams can receive automatic alerts when performance degrades below an acceptable threshold or appears abnormal. To avoid excessive alerting, customization of the alerts allows for specific tailoring to meet various environmental needs, such as alarming only when problems persist for a specified period of time.

With the NetQoS Performance Center, the entire IT staff can access the data needed, in the context they require both on a scheduled and on-demand basis. Establishing and maintaining a common set of metrics that can be used consistently and shared across teams improves communication, speeds troubleshooting, and eliminates finger pointing caused by disparate tools. Additionally, NetQoS works with other third-party applications for both in-bound and out-bound integration and provides an API for Microsoft Excel to help further customize data and allow the NetQoS Performance Center to interoperate with existing systems.

Request a demo of the NetQoS Performance Center.