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Multi-sourcing

Maintaining Network Visibility with Managed Service Providers

As application and network complexity continue to grow and internal resources become more scant, a growing number of enterprises are contracting with network service providers to fill the gap and shift capital expenditures to operating expense. This requires service providers to evolve beyond basic, commoditized services that rely on fault as the key metric and begin to provide differentiated offerings that instead focus on the performance of networks and applications.

For this strategy to succeed, enterprises need to maintain visibility into network and application performance and ensure accountability for issue resolution when outsourced hosting and transport providers are in conflict. Companies also need to evaluate how each supplier is performing to make educated sourcing decisions and quantify the cost of performance. In turn, service providers need non-invasive, secure, easy-to-deploy performance management systems that provide transparency, problem isolation, and rapid troubleshooting capabilities for their customers.

NetQoS works with both service providers and end-user organizations to meet these requirements by providing a common set of performance metrics that can be shared across organizations and tailored for each user’s needs. NetQoS delivers its value through a network and application performance management platform that provides:

  • End-to-end visibility into application performance, network traffic, and device performance tailored for each client’s needs
  • Passive monitoring without endpoint agents or probes
  • Quick isolation of performance delays for rapid troubleshooting and restoring service levels to expected values
  • Risk mitigation from planned changes and unexpected events
  • Decision support and supplier comparison based on precise network usage data
  • Detailed, real-time performance reports with role-based permissions

When utilizing multiple service providers or “multi-sourcing” is the chosen strategy, the NetQoS Performance Center provides a scalable and affordable deployment architecture, a common set of metrics, and extensive reporting that help all organizations understand how each is performing and quickly highlight where performance and capacity issues exist.

Request a demo of the NetQoS Performance Center.