Product Implementation Services

Post-Installation and Advisory

NetQoS products give visibility into your entire network infrastructure, so it is vital that your staff is able to easily access and interpret the data our products provide. After our consultants install any NetQoS product, we can regularly audit, at one month intervals, how the implementation is working. This service includes:

• Pre-audit Consultation: Prior to each audit, we work with you to outline the goals of the audit, including your expectations for performance and visibility
• Interactive Data Review: We perform an interactive data review to assist your team in analyzing and resolving any remaining issues
• Ongoing Support: We spend two to three days on-site to share troubleshooting methodologies and observation techniques, and then conclude our monthly audit with a meeting that communicates our measurements, findings, and recommendations

As your partner, we provide complete support and guidance after your installation is complete. The powerful combination of our product knowledge and industry leadership in performance management gives you the ultimate resource for increasing your network and application performance.

Learn more about Post-Installation Audit and Advisory Services for:
NetQoS SuperAgent^®
NetQoS ReporterAnalyzer™
NetQoS NetVoyant^®

NetQoS SuperAgent^® Post-Installation Audit and Advisory

NetQoS SuperAgent is an end-to-end performance monitoring product with powerful troubleshooting, capacity planning, SLA management, and alerting capabilities. The SuperAgent Post-Installation Audit will help you:

• Isolate Performance Problems: We enhance your ability to pinpoint areas of increased latency within a specific application, multi-tier transaction, or across your transport/WAN links
• Baseline Response Time: We define the typical response time per transaction, or average rates per user given job function
• Service-level Reporting: We ensure that SuperAgent SLA reporting enables you to publish transaction time improvements on a regular interval
• Service-level Alerts: We ensure that SuperAgent service-level alerts let you know when application response times degrade

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NetQoS ReporterAnalyzer™ Post-Installation Audit and Advisory

Our consultants will review your NetQoS ReporterAnalyzer data to assist you in taking full advantage of these powerful capabilities:

• Capacity Planning: We confirm that you have visibility into your network traffic, are able to identify when traffic has exceeded defined thresholds, and can evaluate the need for increased network capacity by identifying the bandwidth requirements of protocols, hosts, and conversations
• Troubleshooting: We advise on efficiently pinpointing the cause of network problems and identifying threats to performance using Cisco IOS^® NetFlow or IPFIX traffic data
• Traffic Analysis: We assess which products are taking up bandwidth, help you define custom reports by grouping data in ways that are significant to you, and assist in better characterizing applications with unique attributes

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NetQoS NetVoyant^® Post-Installation Audit and Advisory

NetQoS performance experts will review the SNMP performance metrics delivered by NetQoS NetVoyant to verify that you have the information you need for:

• Infrastructure Monitoring: We confirm you are tracking network and device availability against service level thresholds, and viewing the status and utilization of all network and server components in real time
• Problem Alerts: We confirm that you are receiving immediate notification of any infrastructure problems through intuitive color-coded displays, emails, numeric pages, or SNMP Traps, and we also work with your network team to identify your most critical infrastructure problems through Top-N exception reports
• Network Visibility: We assess how NetVoyant graphically compares current and historical network and device utilization against normal baselines to recognize unusual behavior and project future capacity requirements, and we confirm it is using fixed or rolling baselines to identify trends over various time periods

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