NetQoS Delivers Customized Network and Application Performance Data across IT Silos

Network Management Software Suite Enhances Performance Analysis and Reporting for Personnel Responsible for Application Delivery

LAS VEGAS (Interop) – May 19, 2009 – The increasing complexity and cost of delivering applications across distributed networks requires that more people have timely access to actionable performance data than ever before. The NetQoS® Performance Center version 5.0 has new data collection, analysis, and reporting capabilities to help operations personnel, engineers, and executives ensure optimum application performance across the network.

“It can take a village to make a networked application run well at a reasonable cost. Our customers are demanding performance data that is more accessible and usable by a wider audience to provide a common context for maintaining high service levels, solving problems faster, and ultimately saving money, all from a single management console,” said Matt Sherrod, vice president of product management for NetQoS.

“The new version of the NetQoS Performance Center is a major step forward in delivering performance information in ways more people in the IT organization can understand and act upon, including more visually oriented troubleshooting data for operations or help desk personnel, capacity planning reports for network engineers, and business-level reports for executives.”

Three main additions to the NetQoS Performance Center include visualizations of performance data geared towards operations groups and management:

  • Application Performance Dashboard: The Application Performance Dashboard provides an at-a-glance view of response times per application and site across an organization. Designed for operations, help desk, and other personnel responsible for level-one troubleshooting, the Application Performance Dashboard helps isolate the root cause of problems down to the network, server, or application. Powering the dashboard is a repeatable workflow that, within three clicks, allows users to move from the initial alert view to multi-tiered application analysis to packet details for in depth diagnosis and troubleshooting.
  • Maps with Real-Time Event Notifications: The NetQoS Performance Center maps show performance and traditional availability events all in one screen. The maps give users a real-time perspective on the health of the entire IT infrastructure and its effect on application performance. Topology displays and customizable grouping of devices provide context and simple drill-down in helping establish the impact and severity of the events.
  • NetQoS Connector for Microsoft Excel: A rich set of data sources means an endless combination of reports that can be harvested from the NetQoS Performance Center. For this reason, NetQoS has created an API to help customers quickly build custom reports in Excel using data from multiple NetQoS Performance Center product modules. One large customer used to spend about two weeks per month building custom reports for senior management. The NetQoS Connector for Excel has enabled them to build the same reports in just a few hours, facilitating more frequent reporting and freeing time for strategic network projects. For instance, one report shows insight into network usage by application and location, enabling the organization to make more informed capacity planning and infrastructure investment decisions.

“The new Application Performance Dashboard, device performance maps, and Excel Connector in the NetQoS Performance Center simplify the analysis of performance data and display it in ways operations personnel and executives are used to,” continued Sherrod. “The maps and dashboards in particular will help operations teams troubleshoot issues more quickly, freeing up time for network engineering teams to do higher level planning. For issues that must be escalated, the NetQoS Performance Center will help operations groups assign them to the right department and better collaborate via a common language and set of reports.”

NetQoS Performance Center enhanced features for network engineers include:

  • Advanced Capacity Planning Capabilities: The NetQoS Performance Center includes advanced capacity planning capabilities that go beyond device utilization projections and allow users to trend future network use by link, application, and users, all without a specialized, separate capacity management tool. This allows network engineers, for example, to quickly see which applications in the future will likely consume the most bandwidth for a specific network interface or site and make more accurate upgrade and quality of service (QoS) decisions.
  • Anomaly Detection Capabilities across Multiple Data Sources: NetQoS is the first vendor to collect and analyze anomalies from multiple data sources beyond Cisco® IOS® NetFlow, to proactively detect patterns that could impact application performance and delivery. The NetQoS Performance Center now uses anomaly detection algorithms and sensors across NetFlow traffic, SNMP device performance data, application response time statistics, and voice and video metrics. By correlating anomalies across these data sources, the NetQoS Performance Center helps identify where the most pervasive and troubling abnormal behavior exists. This will help IT organizations reduce mean time to repair as well as avoid problems in the first place.

Pricing for NetQoS Performance Center product modules start at $25,000. NetQoS will be showing the new features of the NetQoS Performance Center this week at Interop booth 663.

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About NetQoS Performance Center
The NetQoS Performance Center unlocks the intelligence needed to quantify network and application performance across an entire organization with end-to-end application response time monitoring, network traffic analysis, device performance management, long-term packet capture and analysis, and VoIP and unified communications performance monitoring. Via a single Web-based management console, the NetQoS Performance Center integrates the data in customized views to help organizations optimize application delivery, solve problems faster, mitigate the risks from change, and make the most efficient use of resources. With role-specific views for different groups in an IT organization, such as network engineering, operations, and IT service and IP telephony management, the NetQoS Performance Center enables staff at all levels to:

  • Measure end-to-end application response times
  • Provide consistent application service delivery
  • Correlate network performance to VoIP quality metrics to ensure VoIP quality of experience
  • Understand how infrastructure changes affect network and application performance
  • Isolate performance problems to the application, server, or network
  • Identify the applications and users consuming bandwidth, and when
  • Report on network traffic using NetFlow data
  • Avoid unnecessary WAN costs
  • Manage the convergence of voice, video, and data
  • Identify virus or denial of service attacks and unauthorized application usage

About NetQoS Inc.
NetQoS provides network performance management software and services that improve application delivery across the world’s most complex networks. More than 1,000 service providers, government agencies, and large enterprises – including half of the Fortune 100 – use the NetQoS Performance Center to monitor application service levels, troubleshoot problems quickly, and plan for change. Representative NetQoS customers include Chevron, Lockheed Martin, Reuters Group plc, American Express, Siemens, Boeing, Deutsche Telekom, NASA, and Barclays Global Investors. Headquartered in Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and regional sales offices in London and Singapore. For more information, visit www.netqos.com or call (877) 835-9575.

NetQoS is a registered trademark of NetQoS Inc. All other trade names, trademarks, and registered trademarks are the property of their respective owners.

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